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Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, **it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 9355-480-480 or firstname.lastname@example.org to assist you in cancellation of the order.
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:
- In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at 9355-480-480 or email@example.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
- In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at 9355-480-480 or firstname.lastname@example.org. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.*Smithways reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.